AI Agents for Patient Access and Revenue Cycle
Scheduling, intake, billing, and payer calls handled by Ava.
Use cases
Meet Your AI Voice Agent Team
Explore the calls and follow-up Ava's agents can handle across outpatient groups, health systems, and EHR or PMS partners. Choose a group, then open a card to see the work.
01Appointment SchedulingBooks and reschedules visits.
Description
Finds the right visit type, provider, location, and available time. Handles changes and cancellations under the practice's scheduling rules.
Impact
- More appointment requests booked
- Less scheduling work for staff
Recording
Sample recording is being prepared.
02New Patient IntakeCollects details before the visit.
Description
Gathers registration and insurance details, sends approved intake forms, and flags missing information for the right team.
Impact
- Fewer incomplete intake requests
- Less manual collection at the front desk
Recording
Sample recording is being prepared.
03After-Hours ReceptionAnswers when the office is closed.
Description
Answers routine questions, starts appointment requests, and routes urgent or clinical matters according to the team's rules.
Impact
- Patients can get help after closing
- Fewer requests waiting for a callback
Recording
Sample recording is being prepared.
04Appointment RemindersConfirms visits and handles changes.
Description
Contacts patients before a visit, records confirmations, and helps reschedule when the original time no longer works.
Impact
- More confirmed appointments
- Less manual reminder work
Recording
Sample recording is being prepared.
05Post-Visit Follow-UpChecks in and routes concerns.
Description
Delivers approved follow-up instructions, gathers patient questions, and sends clinical concerns to staff for review.
Impact
- Follow-up reaches more patients
- Clinical questions get a clear handoff
Recording
Sample recording is being prepared.
06Patient ReactivationBrings overdue visits back onto the calendar.
Description
Reaches patients due for a return visit through approved campaigns and offers a path to schedule their next appointment.
Impact
- More return-visit opportunities
- Less manual outreach for staff
Recording
Sample recording is being prepared.
07Switchboard RoutingGets callers to the right place.
Description
Answers common hospital and department questions, identifies the caller's need, and routes them to the right team.
Impact
- Fewer routine transfers for operators
- Callers reach the right team sooner
Recording
Sample recording is being prepared.
08Benefit VerificationChecks coverage and plan details.
Description
Contacts the payer when plan information is missing, confirms the benefits needed for the visit, and returns the result to the access team.
Impact
- Coverage questions resolved sooner
- Less payer hold time for staff
Recording
Sample recording is being prepared.
09Prior Authorization Follow-UpChecks requirements and pending requests.
Description
Checks whether authorization is required, follows a pending request, and records the status or next step for the responsible team.
Impact
- Pending requests have a next action
- Fewer manual status calls
Recording
Sample recording is being prepared.
10Claims Follow-UpFinds out what is holding a claim.
Description
Calls the payer for claim status, documents the reason for a delay or denial, and sends the next action to the billing team.
Impact
- Stalled claims get a documented next step
- Less staff time spent on status calls
Recording
Sample recording is being prepared.
11Patient Billing & PaymentsAnswers balance questions and starts payment.
Description
Explains approved billing information, sends a secure payment link through the practice's payment flow, or routes a disputed balance to staff.
Impact
- Clearer next steps for patients
- Fewer routine billing callbacks
Recording
Sample recording is being prepared.
12Staff HandoffsPasses exceptions with context.
Description
Identifies requests that need a person, captures what has already been discussed, and routes the work to the approved team or queue.
Impact
- Fewer repeated questions
- Staff get the context needed to act
Recording
Sample recording is being prepared.
Take repeat calls off your team's plate.
Put Ava on scheduling, intake, billing, and follow-up so patients get help and staff have time for harder work.