Who we serve
Ava for your practice, health system, or platform.
Choose your team to see the calls and tasks Ava can take on.
Outpatient Groups
Ava is configured for your visit types, schedules, approved answers, and staff handoffs. Here is one useful workflow for each specialty.
| Practice | Example workflow |
|---|---|
| Behavioral Health | After-hours first-visit inquiry: gather the request and offer an intake appointment. |
| Cardiology | New referral: match the requested test or consultation to the right appointment type. |
| Cosmetic & Plastic Surgery | Consultation inquiry: capture the procedure of interest and book a consult. |
| Dermatology | Skin check request: offer a new-patient visit and send the intake form. |
| Dentistry | Last-minute cancellation: offer the open chair time to a patient waiting for an appointment. |
| ENT | Hearing evaluation request: find the correct visit type and available provider. |
| Gastroenterology | Procedure scheduling call: confirm the appointment request and send approved preparation information. |
| Multi-Specialty | Wrong-department call: route the patient to the right specialty and location with context. |
| OB/GYN | New-patient call: book the appropriate first visit and route clinical questions to staff. |
| Ophthalmology | Post-op appointment change: reschedule the visit and notify the care team. |
| Optometry | Contact lens exam request: book the correct exam type and send a reminder. |
| Orthopedics | Referral for a new injury: capture the body area and route to the right specialist. |
| Pain Management | Recurring visit change: reschedule within the approved follow-up window. |
| Pediatrics | Sick-visit request: collect the reason for the call and route symptom questions to staff. |
| Podiatry | Foot and ankle consult: book the right provider and appointment length. |
| Primary Care | Annual visit due: contact the patient and book a time that fits the provider schedule. |
| Urgent Care | Same-day caller: answer hours and location questions and check available visit options. |
| Urology | Referral intake: capture the requested service and arrange the first consultation. |
| Veterinary Care | Vaccine visit request: book the pet, owner, and correct appointment type. |
| Consumer Health | Service inquiry: answer approved eligibility questions and route the next step. |
| Med Spa | Treatment inquiry: book a consultation while interest is fresh and send a reminder. |
Health Systems
Start with a high-volume queue: switchboard, patient access, or payer calls. Ava follows the routing and handoff rules approved by your team.
| Team | Example workflow |
|---|---|
| Hospital switchboard | Answer a caller's routine question and route them to the right department. |
| Ambulatory access | Turn a referral into an appointment with the right specialty, location, and visit type. |
| Benefits verification | Contact the payer, confirm coverage details, and return them to the access team. |
| Prior authorizations | Check whether authorization is required and follow up on a pending request. |
| Claims follow-up | Call the payer on a stalled claim and record the reason and next action. |
EHRs & PMs
Ava can complete front desk tasks inside the EHR or PMS a practice already uses. These are the actions an integration can make available.
| Workflow | What Ava does |
|---|---|
| New patient entry | Creates a patient profile from information gathered on the call. |
| Intake forms | Sends the form after booking and follows up before the visit. |
| Appointment booking | Finds the right provider and visit type, then books an available time. |
| Cancellations and rescheduling | Updates the appointment and offers the newly opened time to another patient. |
| Payments | Collects a copay or balance through the practice's approved payment flow. |
| Staff handoffs | Writes the call outcome and next task into the practice's work queue. |
Show us the call flow taking the most staff time.