Agent Work Receipt Pricing

Prove AI-agent work. Enforce policy. Defend billing.

Every AI-agent charge needs a defensible work record behind it: what happened, what evidence supports it, whether the system-of-record write confirmed, and why it can be billed. Agent Work Receipt is the compliance and revenue evidence layer that turns agent actions into proof. Priced by edition depth, with monthly commitments, included allowances, and predictable overages. One platform. Any agent. Every regulatory framework.

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HIPAA FDCPA GLBA PCI DSS TCPA Insurance SOC 2
Editions

One evidence spine. Four depths of proof.

Every edition gives you the same evidence chain: event truth, policy decision, evidence retention, and defensible billing. Editions differ by regulatory depth, retention period, and policy breadth. AWR Core is included in Hello Voice at no incremental charge, with no lock-in: pay per call, upgrade when you need deeper proof. Standalone plans start at $499/month.

AWR Ledger
Starts at $499/mo

Monthly commitment + included allowances + overages

Event truth and immutable evidence records. Prove the work happened before you need to prove everything else.

For AI agent builders, voice AI agencies entering regulated markets, and teams that need a defensible event ledger and audit trail before full compliance enforcement.
  • Runtime event ledger (trusted interactions)
  • 1-year encrypted evidence retention
  • Immutable audit logging
  • PII Core privacy controls
  • HIPAA baseline scanning (add-on)
  • Trust Console (2 seats included)
  • Standard implementation support
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Regulated Workflows
AWR Guardian
Starts at $1,500/mo

Monthly commitment + included allowances + overages

Policy enforcement plus revenue evidence. Every agent action is compliance-checked, evidence-retained, and billability-validated before it exits Agent Work Receipt.

For healthcare, finance, collections, and insurance operations. Any team where agents touch regulated data, create audit obligations, or need defensible billing evidence.
  • Everything in Ledger, plus:
  • 6-year HIPAA-compliant encrypted retention
  • Active policy enforcement engine
  • Validated work events and revenue evidence
  • HIPAA/PHI rule pack + 1 additional pack
  • Evidence packages and dispute support
  • Native EHR/PMS connectors and integrations
  • Trust Console (5 seats included)
  • Certification eligible
  • 99.95% uptime SLA
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AWR Citadel
Starts at $7,500/mo

Committed ACV pricing, annual commitment from $90K

High-assurance runtime trust for multi-policy operators. When the audit demand is large, the evidence has to be deeper.

For vertical AI vendors, compliance-intensive deployments, multi-policy platforms, and any team with high audit volume, multi-framework obligations, or AWR Certified requirements.
  • Everything in Guardian, plus:
  • Multi-policy rule pack coverage
  • 6+ year configurable retention per vertical
  • All integrations + FHIR R4 + custom adapters
  • White-glove evidence packages and audit exports
  • Dedicated CSM and priority support
  • AWR Certified, Advanced included
  • Trust Console (10+ seats included)
  • 99.99% uptime SLA
Contact Sales

All editions include HIPAA baseline scanning and Agent Work Receipt governance infrastructure. Standalone Agent Work Receipt requires a monthly platform commitment. Enterprise (custom ACV, $150K+) is available for OEM, BPO, and multi-tenant platform deployments. Contact sales for scoping.

Usage

What every edition includes

Each Agent Work Receipt edition includes a monthly allowance of trusted interactions, evidence storage, and policy evaluations. Usage above the included allowance is billed at predictable overage rates.

Usage type (monthly) Ledger Guardian Citadel
Trusted interactions (event ledger) Included allowance Larger allowance Enterprise-scale
Validated work events (revenue evidence) Not included Included allowance Included allowance
Encrypted evidence storage Included (1-yr retention) Included (6-yr HIPAA) Configurable retention
Policy evaluation depth Baseline Active enforcement Multi-policy, all packs

Exact allowance tiers are scoped per quote. Contact sales to receive a usage model tailored to your agent volume, interaction depth, and policy requirements. Allowances scale with your deployment.

Overage

Predictable overage rates

When agents exceed included allowances, overage is billed at flat unit rates. Same rate structure across all editions.

Meter Rate (starting at)
Trusted interaction $0.08 per interaction
Policy-scanned interaction $0.15 per interaction
Validated work event $0.05 per event
Evidence storage $0.25 per GB-month
Certification

Agent Work Receipt Compliance Certification

Certify your AI agent platform, individual agents, and deployments through continuous compliance scanning. Built on SOC 2 infrastructure with HIPAA-compliant controls.

Level 1
AWR Certified

Foundation scanning passed for 90+ consecutive days with no critical violations. Foundation certification for platforms beginning compliance adoption.

Level 2 / Recommended
AWR Certified, Advanced

Enforcement scanning for 90+ days with compliance score above 95%. Full policy enforcement, audit evidence generation, elevated governance requirements.

Level 3
AWR Certified, Premier

Full platform scanning for 180+ days with compliance score above 98%. Complete audit support and priority certification review.

Contact sales for certification pricing and eligibility.

Built for

One integration. Every team that deploys AI agents.

Agent Work Receipt works with any AI agent platform. Connect via webhooks and start governing agent interactions in days.

AI agent builders

If your agents book, collect, update records, or trigger invoices, Agent Work Receipt gives you the evidence trail to prove the work happened, satisfy compliance review, bill for it, and get paid without disputes.

Voice AI agencies

Serve regulated clients across verticals without building compliance internally. Deliver a signed evidence record for every billable outcome. Unlock every enterprise deal your competitors cannot bid on.

Platform builders

Ship runtime trust as a feature, not a roadmap item. Agent Work Receipt embeds in your stack and produces the evidence your customers will demand when they reach regulated buyers. Citadel handles multi-tenant scale with all rule packs and dedicated support.

Vertical AI vendors

Enter healthcare, collections, insurance, and financial services carrying evidence your buyers will trust. Add a rule pack per vertical instead of hiring a compliance team per customer.

Regulatory coverage

One engine, configurable by industry

Healthcare (HIPAA) scanning is included in all editions. Every edition provides ingestion, encrypted retention, and audit logging for both regulated and non-regulated agents. Add rule packs as your agents expand into new verticals.

Rule Pack Annual Org-Wide (default) Per Seat (exception)
Healthcare (HIPAA) Included Included
Debt Collection (FDCPA, Reg F, TCPA) $7,500/yr ($625/mo) $10/seat/mo
Insurance (GLBA, state regulations) $7,500/yr ($625/mo) $10/seat/mo
Financial Services (GLBA, Safeguards, AML/KYC) $15,000/yr ($1,250/mo) $10/seat/mo
PCI DSS (payment flows) $5,000/yr (~$417/mo) $10/seat/mo
Telemarketing (TCPA, FCC, DNC) $5,000/yr (~$417/mo) $10/seat/mo
42 CFR Part 2 (substance use disorder, SUD) $7,500/yr ($625/mo) $10/seat/mo
AI Governance (EU AI Act, NIST AI RMF, ISO 42001, Colorado AI Act) $10,000/yr (~$833/mo) $10/seat/mo

Annual org-wide is the default. A rule pack is what lets your company operate AI agents inside a regulated framework (HIPAA, FDCPA, GLBA, PCI DSS, TCPA), so we price it per company per year. Same way Vanta and Drata sell their framework add-ons.

Per-seat is available on request for agencies whose clients span more than one regulatory vertical, for teams piloting a rule pack on a few agents before rolling it out company-wide, and for platforms whose tenants don't all need the same coverage. Flat $10 per seat per month across every rule pack.

Bundle discounts on annual org-wide pricing: 2 packs 15% off · 3 packs 25% off · 4+ packs 35% off (or upgrade to Citadel where all packs are included).

Guardian includes 1 additional rule pack. Citadel includes all rule packs.

The complete voice AI

Answer. Book. Collect. Compliance built in.

Hello Voice + Agent Work Receipt is the most complete, most compliant AI voice solution for healthcare.

Answer every patient call. Book appointments directly into your EHR. Capture revenue that walks out the door when phones go unanswered. Hello Voice handles the entire patient communication workflow, 24/7, in English and Spanish, with Agent Work Receipt compliance evidence embedded from the first ring.

Hello Voice Performance-based includes AWR Core at no incremental charge: event ledger, encrypted retention, HIPAA baseline scanning, and immutable audit logging, with no minimum commitment and no lock-in. You pay per outcome and upgrade to standalone Agent Work Receipt editions when you need deeper policy enforcement, multi-framework retention, or revenue evidence. Hello Voice Enterprise includes a contracted Agent Work Receipt allocation scaled to scope.

View Hello Voice Pricing
Support and services

Support packages and hourly rates

Agent Work Receipt standalone includes two support packages: Essential ($375/mo, 12hr SLA) and Premium ($1,250/mo, 4hr SLA). Out-of-scope engineering and change orders bill at $300 per hour (15-minute increments, 2-hour minimum per session). For Hello Voice customers, support is included per your Hello Voice plan.

Package Monthly SLA Channels
Essential $375 12hr response Email and chat
Premium $1,250 4hr response Email, chat, and phone

Upgrade path: When Essential is included with your plan, move to Premium for +$875/mo. Full detail: Hello Voice support and hourly.

FAQ

Agent Work Receipt pricing. Common questions from operations, compliance, finance, and platform teams about editions, billing, and Hello Voice.

No. Agent Work Receipt serves both regulated and non-regulated deployments. Every edition provides encrypted event ledger records, immutable audit logging, and evidence retention for any AI agent interaction. AWR Ledger is designed for non-regulated or lightly-regulated agents that benefit from centralized runtime event records, interaction storage, and operational governance. AWR Guardian and AWR Citadel add active compliance enforcement, validated work events, and evidence packaging for agents operating under HIPAA, FDCPA, GLBA, PCI DSS, TCPA, or other regulatory frameworks.
If your agents handle regulated data (PHI, PII, financial records) or create billing obligations you need to defend, start at Guardian. Guardian provides 6-year HIPAA-compliant retention, active policy enforcement, validated work events, and native EHR/PMS connectors and integrations. If your agents are non-regulated or you need event records and audit trails before full compliance enforcement, Ledger (starting at $499/mo) provides runtime event ledger, encrypted retention, and immutable audit logs.
Agent Work Receipt standalone is priced by edition: a monthly platform commitment (starting at $499/mo for AWR Ledger, $1,500/mo for AWR Guardian, $7,500/mo for AWR Citadel) plus included monthly allowances of trusted interactions, evidence storage, and policy evaluations. Usage above included allowances is billed at flat overage unit rates. AWR Core is embedded in Hello Voice Performance-based at no incremental charge.
Billing starts on the contract start date. Agent Work Receipt is implementation-based, not trial-based: all editions require a completed onboarding and contract before first billing. Contact sales to scope implementation requirements, allowances, and start date.
Overage is billed at predictable unit rates: trusted interactions start at $0.08/interaction, policy-scanned interactions start at $0.15/interaction, validated work events start at $0.05/event, and evidence storage starts at $0.25/GB-month. Exact rates are confirmed per quote and are the same rate structure across all editions.
Yes. Upgrade at any time. Event records, evidence, and configuration migrate seamlessly. Many teams start with Ledger and upgrade to Guardian when they enter regulated markets, need active policy enforcement, or require validated work events for billing defensibility.
Healthcare (HIPAA) scanning is included in all editions. Additional rule packs (FDCPA, Insurance, GLBA, PCI DSS, TCPA, 42 CFR Part 2, AI Governance) are priced org-wide annually by default, the same way compliance platform add-ons are sold across the industry. Guardian includes one additional rule pack. Citadel includes all rule packs. Bundle discounts apply: 2 packs 15% off, 3 packs 25% off, 4+ packs 35% off. Contact sales if agents span multiple regulated verticals.
Building the evidence spine, policy engine, retention, billability validation, dispute support, and Trust Console internally requires 9-18 months across compliance, engineering, and security teams. Ongoing regulatory maintenance adds years of continuous effort. Agent Work Receipt provides production-ready runtime trust infrastructure from day one. One integration covers event recording, policy enforcement, evidence packaging, and billing defensibility for every regulated vertical. Teams typically see ROI within the first customer deployment.
Hello Voice Performance-based includes AWR Core at no incremental charge and with no commitment: event ledger, encrypted retention, HIPAA baseline scanning, and immutable audit logging embedded in every call. Performance-based is pay-per-outcome with no minimum, no lock-in, and no long-term contract required. When your agents need deeper policy enforcement, multi-framework compliance, or revenue evidence for regulated billing, standalone Agent Work Receipt editions (Ledger, Guardian, Citadel) add those layers independently. Hello Voice Enterprise includes a contracted Agent Work Receipt allocation sized to scope. Agent Work Receipt also connects via webhooks to any AI agent platform without requiring Hello Voice. See Hello Voice pricing for details.