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Healthcare AI pricing

Pricing that follows the work your AI agents complete.

Hello is measured by the work it completes for your practice, not by the minutes it runs. Misdials, voicemails, and abandoned calls never bill. You pay for appointments booked, deposits collected, patients verified, no-shows recovered, intake completed, and patients reactivated, with HIPAA compliance and full audit logging built in.

Hear your AI front desk

What you get on day 1.

Agent workforce

A dedicated AI agent team covering functions like front desk, intake, scheduling, revenue recovery, lead qualification, and post-care follow-up. Roles are configured to your practice.

HIPAA-grade
Compliance infrastructure, built in

Every interaction scanned, retained for 6+ years, and packaged as audit-ready evidence. No separate compliance vendor.

AI Implementation
Done-for-you implementation

Hello scopes your practice with an AI audit, configures your agent workforce, and integrates into your systems. You receive a running deployment.

Trusted by healthcare practices and specialty groups. See case studies.

Outcome-based pricing

Pay only for the work your AI agents complete.

Hello bills by completed task, not seats, software licenses, or unused capacity. Your AI agent team completes revenue and operations workflows for your practice: appointment scheduling, deposit collection, patient intake, insurance verification, post-op follow-up, patient reactivation, and more.

Every completed result appears as a clear line item on your invoice.

Performance-based: pay per completed task, month to month, with no base fee. Enterprise: committed monthly volume, discounted rates, and dedicated implementation and support.

Most practices start here
Performance-based
Pay for completed agent work and tasks

Right for your practice if you handle 600+ calls/month (~3,000 voice minutes at the 5.0-minute average). You pay only for what Hello completes for you, nothing more.

Compliance included
Agent Work Receipt $0, included on all plans

Every patient interaction is logged with a HIPAA-grade evidence record: what Hello did, what was checked, and the outcome, packaged as audit-ready evidence.

  • 6+ year encrypted retention
  • Audit-ready evidence packaging
  • Automated HIPAA checks
  • Post-quantum-ready key management
Done-for-you implementation
Custom implementation investment One-time, scoped to your practice

Roughly six weeks of one front-desk hire, recovered from the consultations Hello books, not from headcount savings. Your AI audit happens before any work starts so the scope matches your practice exactly.

  • AI audit
  • PMS / CRM / FHIR + custom EHR
  • BAA
  • Custom voice agents
  • 10-day go-live
  • 7-day optimization
One-time
Custom implementation investment, scoped to your practice
Monthly
No base fee. Billed per completed task and result.
  • Best fit 600+ calls/month (~3,000 voice minutes at the 5.0-minute average)
  • Workflows and tasks Bookings, intakes, post-op sequences, and consultation leads from $1.50. See the pricing calculator.
  • Standard work Reminders, smart routing, and engaged interactions from $0.50. Channel-uniform across voice, SMS, and email.
  • Recovered Revenue Pre-cancellation intercepts, no-shows recovered, and patient reactivations, billed at 6% of the amount Hello collects for you, with a $20 minimum and a $250 cap per recovery, only on confirmed collection: no collection, no fee. See the pricing calculator.
  • Never billed misdials, voicemails, hangups under 30 seconds.
  • Possible agent roles include: Front Desk, Intake, Scheduling, Revenue Ops, Lead Qualification, Post-Op, Refills, Reactivation
  • Native EHR/PMS connectors and 200+ integrations included
  • Real-time scheduling and deposit collection
  • Caller recognition and smart routing
  • Standard support; priority support pack add-on available
Hear your AI front desk
Enterprise
Custom annual contract
Ideal for multi-location practice groups, hospital systems, and high-ticket specialty groups. An annual contract with committed monthly minimum, volume-discounted rates, multi-location offering, custom integrations, and dedicated support.

Recommended for practices at 10,000+ monthly voice minutes or with multiple locations. Final scope, rates, and implementation are tailored after a discovery audit.

Compliance included
Agent Work Receipt $0, included on all plans

Every patient interaction is logged and auditable, with custom compliance configuration built for your specialty and location footprint.

  • 6+ year encrypted retention
  • Audit-ready evidence packaging
  • Custom rule packs
  • Post-quantum-ready key management
Done-for-you implementation
Custom Sized to scope

Implementation, monthly minimum, and rates are all sized to your locations, integrations, and compliance scope. Confirmed in a scoping conversation with our team.

  • Custom EHR connectors
  • BAA
  • Analytics and insights
  • Best fit 10,000+ monthly voice minutes (roughly 2,000+ calls; multi-location supported)
  • Same per-task rates as Performance-based, with volume discounts at committed scale
  • Committed monthly minimum sized to your call volume and location count
  • Everything in Performance-based, plus
  • Bilingual voice agent (Spanish) and additional languages on request
  • VIP and surgical routing
  • Unlimited outbound campaigns and outbound revenue capture
  • Multi-location and custom EHR integration
  • Custom voice clone
  • Multi-location dashboard, advanced analytics, custom exports
  • Custom compliance rule packs for your specialty and jurisdiction
  • Dedicated CSM and Technical Account Manager (scope-dependent)
  • 99.9% SLA
Talk to Hello about Enterprise

How you're billed

You pay for the work. Never for the noise.

When Hello books the appointment, it earns. When it verifies insurance, collects the deposit, completes the intake, recovers the no-show, or reactivates the lapsed patient, it earns. The rate is the same whether your patient called, texted, or emailed. When Hello answered a real patient question but no task closed, a small interaction fee applies. Misdials, voicemails, and hangups under 30 seconds carry no task fee. Channel usage (voice minutes consumed) passes through as a separate line item.

Hello bills in four categories: Workflows and Tasks, Standard Work, Recovered Revenue, and Never billed.
Category Rate What it covers
Workflows and Tasks
The work that grew the practice		 from $1.50
per completed task		 Bookings, intakes, insurance verifications, post-op sequences, and consultation leads. From $1.50 per completed result.
See three real examples
  • After-hours new-patient booking ($1.50). Saturday 9:47am, a prospective patient calls about a chipped tooth. Hello confirms in-network coverage, books Monday 9am, sends an SMS confirmation. Hello has earned it the moment the slot is written to your PMS.
  • Same-day reschedule that holds ($1.50). A patient texts the morning of a 3pm appointment, flight delayed. Hello checks the calendar, offers three new slots, locks in Thursday 11am. The appointment stays on the books, just on a different day.
  • Real-time insurance verification ($2.00). A patient asks if her plan covers a sleep study. Hello queries the clearinghouse, confirms coverage and copay, writes the verification to the chart. Clearinghouses charge $3 to $7 per verification; Hello bills $2 and does it on the call.
Standard Work
Hello did real work, no billable result closed		 from $0.50
per interaction		 Reminders, engaged interactions, smart routing with clinical context, and escalations. From $0.50. Channel-uniform: voice, SMS, and email all bill the same.
See three real examples
  • After-hours insurance question ($0.50). At 11:30pm, a parent asks whether the practice accepts BlueCross. Hello confirms in-network coverage. If symptoms or urgency come up, Hello follows the practice-approved escalation script instead of giving clinical advice.
  • Direction, parking, and arrival logistics ($0.50). A patient calls 20 minutes before her appointment confused about which building. Hello confirms the address, parking validation, and floor.
  • Callback ticket created with chart context ($1.00). A patient calls outside business hours about a billing question that requires the office manager. Hello verifies identity, captures the chart context, creates a callback ticket for first thing tomorrow.
Recovered Revenue
Hello brought the patient back		 6% of collected
min $20, cap $250		 Pre-cancellation intercepts, no-shows recovered, cancellations saved, referrals converted, and patient reactivations. Billed at 6% of the amount Hello collects for you, with a $20 minimum and a $250 cap per recovery, only on confirmed collection: no collection, no fee.
See three real examples
  • Same-day no-show recovery. A patient misses an 11am appointment. Hello calls within 90 minutes, gets her on text, books her into Friday at 2pm. The chair is still warm.
  • Cancellation intercepted on the call. A patient calls at 4pm to cancel tomorrow's 9am. Hello surfaces a Thursday 8am option that fits her schedule; she keeps the appointment, redirected to a date that works.
  • Lapsed patient reactivated. A patient last seen 18 months ago receives a Hello outbound SMS about an overdue annual exam. She replies, Hello confirms insurance, books her in for next Tuesday. A reactivated patient is typically worth $200 to $1,000+ in P&L.
Never billed
No task fee; usage passes through		 $0task fee
usage cost passes through		 Misdials, wrong numbers, and hangups under 30 seconds. Voicemail-only calls where Hello never engaged. Callers who disconnect before Hello has a chance to respond. System health checks, monitoring pings, Hello's own test calls and QA runs, and calls misrouted at the carrier.
The 30-second rule

A call lasting at least 30 seconds where Hello answered a real patient question bills as Standard Work at $0.50. The 30-second mark is the line between an instant hangup or misdial ($0 task fee) and a real conversation that delivered value to the patient ($0.50). In both cases, underlying voice usage passes through as a separate line item.

Use the pricing calculator to estimate your monthly bill, or download the official price sheet for all rates, earned criteria, and billing examples.

Add-ons

More capability, when you need it.

Your practice grows; Hello grows with it. Add bilingual coverage, a custom branded voice, faster support SLAs, or deeper reporting dashboards whenever you need them. No renegotiation, no waiting period: add-ons activate on any plan immediately.

Add-on pricing: fees and details for optional Hello Voice capabilities
Add-on Price Details
Priority support pack $299/mo Faster response SLA (4hr vs standard). Bundled in all Enterprise tiers.
Custom voice clone $500 setup + $99/mo Branded practice voice. Included on Enterprise plans.
Multi-language pack (Spanish + others) $199/mo Bilingual TTS + STT. Spanish standard; 40+ languages available on request. Included on Enterprise plans.
Advanced analytics + reporting $149/mo Cohort dashboards and custom exports. Included on Enterprise plans.
Additional phone number $12/mo per line Each additional DID (local or toll-free). A2P 10DLC messaging compliance is a separate $12/mo pass-through for US SMS.
Voice, SMS, email usage Channel-usage rate Billed at your channel-usage rate on every call, including non-billable ones. Appears as a separate line item on your invoice. Not a separate add-on: shown here for transparency.
Hourly rate $300/hr Out-of-scope work, change orders, and ad-hoc requests. 15-minute increments, 2-hour minimum per session, weekly billing. Prepaid retainers: 10% off at 40 hours, 15% off at 100 hours. AI implementation pricing for project tiers and audit options.

Support

Standard support on every plan. Priority when it counts.

Standard support is included on every plan, no extra charge. When your practice needs a faster response, priority support lifts your SLA to 4 hours with phone access and a named technical lead. The same rates apply across Hello Voice, Agent Work Receipt, and Hello AI Implementation.

Essential and Premium support monthly pricing, SLAs, and eligibility
Package Monthly price Coverage & SLA Notes
Standard Included Email and chat. Business-day coverage. Included on Performance-based and all Enterprise tiers at no additional charge.
Priority support $299/mo 4hr response SLA. Email, chat, and phone. 24/7 coverage and named technical lead on eligible engagements. Bundled in all Enterprise tiers. Available as an add-on on Performance-based at $299/mo.

Pricing calculator

Estimate your bill before you commit.

Enter your call volume per location to see your estimate

Pay for every booking, task, and recovery Hello captures for your practice.

5 min avg call duration 25% non-billable calls
Adjust assumptions
Hear your AI front desk

Enter your monthly call volume to see an estimate.

See a sample statement: fully itemized and receipt-backed

A real Hello statement is fully itemized. Every task is dated and attributed to the phone number and location it was completed through, Recovered Revenue bills only on confirmed collection, and every task charge is backed by an Agent Work Receipt. Here is a sample statement for a two-location practice.

Open the full sample statement

Every line is dated, attributed, and receipt-backed. Appointments booked, deposits collected, no-shows recovered, patients reactivated: each one shows the date, the number it came through, the system it updated, and an Agent Work Receipt that proves it. Recovered Revenue bills only when the money is actually collected. That is what makes a Hello bill reviewable, line by line.

Agent Work Receipts are included. Every Hello Voice deployment produces durable evidence records for every agent action: HIPAA-grade event ledger, immutable audit trails, 6-year encrypted retention, BAA-backed deployment, and post-quantum-ready key management. The records that prove Hello completed the work are the same records that power the bill. No additional charge on Hello.

Building with another voice stack? Agent Work Receipt infrastructure is also available standalone: Agent Work Receipt pricing for agencies and platforms.

Cancellation: we stand behind our quality. View full policy.

Every deployment

Built into every plan

You are not assembling a HIPAA solution from separate vendors. Compliance scanning, 6-year encrypted retention, audit trails, a signed BAA, and native EHR/PMS connectors are built into every plan. Nothing to bolt on. Nothing to configure before your first patient call.

Compliance and audit logging

Every patient interaction is emitted to Agent Work Receipt for policy review, encrypted retention, and immutable audit trails, then packaged as audit-ready evidence.

Encrypted retention

Six years of HIPAA transcript storage with tenant isolation and post-quantum-ready key management. The records regulators ask for are already there.

Audit trails

Immutable event logs with correlation IDs for every agent action. When a compliance review comes, the evidence is packaged and ready.

BAA-backed deployment

Hello signs a Business Associate Agreement with your practice before any PHI is processed. Security documentation available on request.

Integration layer

Native EHR/PMS connectors and 200+ integrations across scheduling, payments, telephony, and CRM. Hello writes directly into your systems; your staff does not re-enter anything. View directory

Uptime architecture

Multi-provider voice failover means your practice is reachable even when a single carrier has issues. 99.9% SLA on eligible Enterprise contracts. View reliability

Agent Work Receipts: proof of work for AI agents

Agent Work Receipt (AWR) is an AI proof of work system. It provides verifiable proof of work, compliance logging, and billing evidence for any AI agent, including voice agents. If you are building or deploying AI agents on any platform and need an auditable record of what your agents did, completed, and billed for, AWR was built for that.

Learn more at AgentWorkReceipt.com