Intercept + Command Feature

Your Patient List Has $127,000 in Dormant Revenue. Nobody Has Time to Call.

340 patients overdue for follow-ups. Hygiene chairs sitting empty. Treatment plans gathering dust. Your front desk cannot do outbound and inbound at the same time. Hello runs AI outbound campaigns that call patients, handle objections, book appointments, and collect deposits. Done-for-you. HIPAA.

Schedule AI Audit
Sample Campaign Results
Hygiene Recall Campaign, 3-Day Execution
Patients contacted 340
Connection rate 68%
Appointments booked 47
Deposits collected 31
No-show reduction -38%
Revenue recovered $14,100
The Dormant Revenue Problem

Every Practice Has a Patient List Nobody Calls. That List Is Worth Six Figures.

Open your practice management system right now. Filter for patients who have not visited in 6+ months. You will find hundreds, possibly thousands. Some missed their hygiene recall. Some had a treatment plan they never scheduled. Some were referred and never booked. Every one of them represents revenue that exists in your database but not on your schedule.

Your front desk knows this list exists. They also know they will never get to it. Between 80+ inbound calls per day, check-ins, insurance verifications, and the endless callback trap, there is zero bandwidth for proactive outreach. Outbound always loses to inbound. The recall list grows by the week. Hygiene chairs sit empty on Tuesday afternoons while 200 overdue patients go uncalled.

340+
patients overdue for follow-ups in a typical practice
$127K
estimated annual revenue sitting dormant in patient lists
0
outbound recall calls your front desk made last month

The cost is not dramatic. Nobody complains. Nobody files a grievance. Patients who are overdue for hygiene just quietly drift to another provider. The $5,000 implant case that needed a follow-up call never gets it. The post-procedure check-in that would have surfaced a cross-sell opportunity never happens. Revenue decays silently. And because no one tracks what was never called, no one knows what was lost.

Campaign in Action

340 Overdue Patients. 3 Days. Two Outcomes.

Your practice exports a list of 340 patients overdue for hygiene. What happens next depends on who makes the calls.

Your Front Desk
Week 1
Office manager assigns the recall list to a front desk coordinator. She starts calling between inbound calls. Reaches 12 patients. Books 3.
Week 2
Inbound volume spikes. Staff illness. The list gets pushed to "next week." 8 more calls made. 2 booked.
Week 3
The list is forgotten. 320 patients remain uncalled. Hygiene chairs stay empty on Tuesday and Thursday afternoons.
After 3 weeks: 20 calls, 5 appointments, $0 deposits
Hello AI Campaign
Day 1
AI calls 120 patients. Handles scheduling conflicts and objections. Books 16 appointments. Collects deposits on 11.
Day 2
AI calls 120 more. Reaches patients who missed Day 1 calls. Books 18 appointments. Fills Tuesday and Thursday gaps.
Day 3
Remaining 100 patients called. Follow-up attempts on unreached. Books 13 more. Campaign report delivered to your inbox.
After 3 days: 340 calls, 47 appointments, $14,100 in deposits
The Hello Solution

AI Outbound Campaigns That Close the Revenue Loop

Hello does not just make calls. It books appointments, collects deposits, handles objections, and reports results. Your team stays focused on patients in the office.

Patient Reactivation + Hygiene Recall

Reach dormant patients who have not visited in 6, 12, or 18+ months. Run hygiene recall campaigns for overdue cleanings and exams. The AI calls each patient, discusses the importance of returning, handles scheduling conflicts, and books directly into your calendar. Turn lapsed patients into active revenue.

Deposit Collection on the Call

When the AI books an appointment during an outbound campaign, it collects a deposit via Stripe or Square in the same conversation. No separate follow-up. No "we will send you a link." Revenue captured at the moment the patient says yes, reducing no-shows by 38%. Learn about revenue capture.

Supporting Capabilities

Appointment Confirmation

Proactive calls to confirm upcoming appointments. Reschedules when needed. Fills cancellation gaps from your waitlist.

Objection Handling

AI manages scheduling conflicts, cost concerns, and reluctance. Offers alternatives. Transfers to staff when a human is needed.

Bilingual Campaigns

English and Spanish with native fluency. Reach your full patient population. How bilingual AI receptionist works.

Campaign Analytics

Calls made, connection rates, appointments booked, deposits collected, revenue recovered, and reactivation rates. Full ROI visibility.

Multi-Provider Failover

3+ voice providers. Campaigns never stall mid-execution. 99.99% uptime SLA. See reliability.

Done-for-You + HIPAA

We design, configure, and launch your campaigns. BAA executed before any PHI processing. Security details.

Availability

Outbound Campaigns by Tier

Most Popular for Outbound
Intercept
$12,500 Implementation
2 Campaigns / Month

Two fully managed outbound campaigns per month. Patient reactivation, hygiene recall, appointment confirmation, deposit collection, and bilingual support included.

Multi-Location
Command
$20,000+ Implementation
Unlimited Campaigns

Unlimited outbound campaigns across multiple locations. Custom analytics, dedicated account manager, and SLA guarantee. Built for practice groups and DSOs.

The Beacon tier ($7,500) focuses on 24/7 inbound call answering. Outbound campaigns are available on Intercept and Command. View all tiers.

FAQ

Outbound campaigns. Common questions about AI outbound campaigns, campaign types, billing, and results tracking.

Hello runs hygiene recall campaigns, annual exam follow-ups, treatment plan follow-ups, post-procedure check-ins, dormant patient reactivation, seasonal promotions, new service announcements, and balance collection campaigns. Each campaign is configured with your patient list, goals, and preferred timeframe.
The Intercept tier ($12,500 implementation) includes 2 outbound campaigns per month. The Command tier ($20,000+ implementation) offers unlimited outbound campaigns. The Beacon tier focuses on inbound call answering and does not include outbound campaigns. View full pricing details.
Yes. Hello outbound campaigns can collect deposits via Stripe or Square during the call. When the AI books an appointment during a reactivation or recall campaign, it can collect a deposit in the same conversation, reducing no-shows and capturing revenue immediately. Learn about revenue capture.
Yes. The AI is trained to handle common patient objections such as scheduling conflicts, cost concerns, and general reluctance. It offers alternative appointment times, explains the importance of follow-up care, and can transfer to a team member when a human conversation is needed. The AI adapts its approach based on the campaign type and patient context.
Yes. Intercept and Command tiers include bilingual support. Outbound campaigns can run in both English and Spanish with native fluency, allowing you to reach your entire patient population without language barriers. Learn about bilingual AI.
Hello provides detailed campaign analytics including total calls made, connection rate, appointments booked, deposits collected, revenue captured, and patient reactivation rates. Intercept tier includes advanced reporting with exportable data. Command includes custom analytics dashboards and monthly strategy calls to optimize future campaigns.