Hello designs, builds, and launches the AI operating layer behind patient access, scheduling, revenue capture, workflow automation, and Mercury-backed governance.
The stack
Hello keeps patient demand moving through the practice without pushing more work back onto your staff.
Hello Voice
The always-on front desk that answers in the moment, qualifies the caller, books the right visit, captures deposits, and routes exceptions before revenue leaks out.
Mercury
The governance layer behind every workflow: HIPAA-aware controls, encrypted retention, audit-ready evidence, and governed connectivity across 200 integrations.
Done-for-You Implementation
The accountable team that maps your workflows, connects your systems, launches production agents, trains staff, and keeps improving after go-live.
Answer, Book, Collect is the front-end experience. Behind it, Hello combines agents, automation, governance, and implementation so the work does not fall back onto your team.
A coordinated workforce of AI agents for the work that drives growth, patient experience, and revenue: lead qualification, front desk coverage, intake, follow-up, outreach, and revenue operations. Each agent completes its workflow, coordinates next steps, and escalates when needed.
Patient intake, confirmations, follow-ups, reminders, handoffs, and staff alerts move automatically instead of living in memory, sticky notes, and callback queues. Routine work gets handled consistently, so your team can stay focused on the patients in front of them.
Mercury runs HIPAA-aware controls, encrypted retention, audit-ready evidence, policy enforcement, and governed connectivity across EHR, PMS, payments, and workflow tools. BAA-backed from day one.
Hello carries the engagement from deep discovery to rapid build, integration and launch, then optimize and scale. We map the workflows, build the agents, connect the systems, train the team, and keep improving the operating layer after go-live.
Ideal clients
Hello fits practices where call volume, manual workflows, system access, and compliance risk are already creating operational drag.
Aesthetic medicine and high-ticket specialty practices are the beachhead. The same operating model applies across adjacent specialties with Mercury-backed governance.
See it in your specialty Cosmetic Surgery Dental & Ortho Dermatology Med Spa
Common use cases
The highest-return use cases touch revenue, patient experience, and compliance every day.
Every inbound call answered in under 500ms, qualified in real time, routed to the right next step. 60% of aesthetic consultations are booked after hours.
AI books directly into your PMS, checks provider availability, captures deposits where required, and sends confirmation in your branded voice.
Recall, hygiene, follow-up, no-show backfill, and consultation reminders. Outbound campaigns at the scale your front desk could never staff.
Structured intake during the call. Insurance, history, treatment context. Hands the front desk a complete profile, not a stack of voicemails to chase.
Captures deposits during the call, recovers failed payments, and tracks attribution from inquiry to booked procedure.
Mercury logs every interaction, encrypts retention, and produces audit-ready evidence on request. BAA-backed from day one.
Orders, results, and replenishments coordinated end to end so patients stay on protocol and staff are not chasing every exception manually.
Daily briefings, alerts, attribution, and workflow signals surface what needs attention before small operational issues become revenue problems.
Why Hello
Hello owns the voice layer, Mercury governance, integrations, and implementation work, so performance does not depend on handoffs between disconnected vendors.
Strategy, workflow design, integrations, deployment, optimization, and ongoing operations stay with the same team. No handoffs between the people who scoped the system and the ones responsible for keeping it running - so nothing gets lost when it matters.
Your voice layer, integrations, and compliance foundation are managed under one accountable partner - reducing dependency on fragmented vendors today, while moving toward a fully unified system as the platform matures.
Encrypted retention, audit-ready evidence, access controls, and governed data movement operate inside live systems - not as afterthoughts. Your team can verify what actually happened in production, reducing compliance risk and audit exposure.
Cosmetic consult flows, dental intake, derm follow-ups, multi-location routing, and high-value caller handling are built from live environments - not generic templates repackaged for healthcare.
Results
Production outcomes from Dr. Jack Zamora’s oculofacial plastic surgery practice in Denver.
Multi-provider oculofacial practice on an existing Weave, TouchMD, and Nextech stack. Hello Voice answers 24/7. Lead qualification, paid-media, and revenue-ops agents fill gaps the front desk cannot. Mercury runs every data path. 127 after-hours inquiries captured in 60 days. Front-desk call burden cut in half.
Read the case study Launch tierA greenfield build from zero: site, CRM, clinical platform, scribe, labs and supplements, payments, Hello Voice, and Mercury. One SOW. One accountable team. A practice live in production with no legacy stack to fight.
Read the case studyHello reviews your call flow, front-desk workload, booking process, patient intake, system stack, and compliance requirements to identify the highest-value implementation path.
Our approach
Every engagement ships a working production system, not a strategy deck. Strategy, build, launch, training, and optimization stay with one accountable team.
We map call flows, intake, scheduling, payments, escalations, and system access before build starts.
Output Roadmap, ROI model, system access plan
Hello configures agents, workflow automations, Mercury controls, and the integration paths needed for production use.
Output Working system, weekly demos, launch checklist
We connect PMS/EHR, telephony, payments, routing, monitoring, and team handoff before going live.
Output Live workflows, trained owners, monitored launch
After go-live, we tune performance, review operating data, and expand what is working across more workflows.
Output Iteration plan, performance improvements, scale path
Bring your call volume, workflow bottlenecks, systems, and growth goals. Hello will map the right implementation path and give you a clear view of scope, pricing, and next steps.