Secure integration with the systems you already run.
CRM, phone, email, scheduling, payments, EHR, PMS. All data flows through a unified layer that AI can act on. Mercury is the BAA-backed compliance plane where patient data crosses any boundary.
AI Agent OS
The AI Agent Operating System Hello deploys
A coordinated operating layer for healthcare AI agents, workflow automation, integrations, and Mercury-backed governance. Voice front desk, automations, and system integrations share the same stack. Built to turn patient demand into scheduled, documented, revenue-producing operations.
Technology
The AI Operating System we deploy
Every engagement gets a five-layer operating system for agents, workflow automation, integrations, and Mercury-backed governance.
Custom-trained on how your practice operates.
Not generic prompts. Models built on your scripts, scheduling rules, treatment library, deposit logic, and historical call data. The agent sounds like your front desk should sound.
The brain coordinating multiple agents and humans.
Routes leads to the right AI or human. Manages handoffs. Handles edge cases. Ensures nothing falls through the cracks. Your team owns the policy; the orchestrator enforces it on every call.
Two-way sync with your tech stack.
When AI books an appointment it shows up in Nextech, athena, or DrChrono. When it qualifies a lead it updates HubSpot. When it captures a deposit it posts to Stripe. Everything stays in sync automatically.
Real-time dashboards and audit-ready evidence.
See exactly what your AI is doing, how it is performing, and where to optimize. Mercury keeps the audit trail your compliance team can hand to a regulator on request.
Deploy agents as an operating system, not another tool.
From architecture through go-live and iteration, Hello runs a single accountable program so voice agents, workflow automation, your integrations, and Mercury-backed governance ship as one operating layer your team can run, instead of a patchwork of one-off tools.