24/7 Coverage
Ava handles daytime overflow and answers after hours, so patients can reach your practice when your team is busy or away.
Meet Ava. Your AI workforce for healthcare.
Ava handles the work across the patient journey: answering calls and texts, booking and rescheduling visits, completing intake, checking benefits, collecting payments, and following up after care.
Book a CallAlways on
Never a missed call.
Ava answers 24/7, working alongside your team during the day and covering calls after hours. Patients can book, reschedule, or get an answer when it suits them, even at 9 PM.
- 01
When the desk is busy
Ava picks up overflow while your team helps patients in the practice.
- 02
After hours
A patient can call from the couch at 9 PM and book a visit without waiting until morning.
- 03
Beyond the answer
Ava completes routine requests and brings in staff when a person is needed.
Capabilities
What Ava offers
Voice and Text
Patients can call or text to ask questions, book visits, and follow up in the way that works for them.
Smart Handoffs
Ava handles routine requests and passes clinical questions or exceptions to the right staff member with context.
Work You Can See
Review bookings, payments, completed tasks, and handoffs. Billing reflects usage, work completed, and outcomes captured.
Connected to Your Systems
Connect Ava to scheduling and practice systems so completed work reaches the systems your staff already uses.
Trained to Your Practice
Set Ava's voice, approved answers, and workflow rules once. Practice knowledge and memory keep later conversations consistent.
What changes
More bookings. Lower costs. Less staff burnout.
More visits on the calendar
Ava books appointment requests that arrive while your team is busy or after the practice closes.
More capacity without more staff
Ava handles rescheduling, intake, and reminders, reducing the hours spent on repeatable work.
Less front-desk overload
Staff have fewer repetitive calls and follow-ups competing with patients in the practice.
Patients get help sooner
Patients can call or text for answers and appointment changes, including after hours.
Use cases and Workflows
What Ava handles
- 1Appointment booking and reminders
- 2Inbound calls and common questions
- 3New patient intake
- 4After-hours requests
- 5Post-visit follow-up
- 6Staff handoffs