Question 1

What is Hello Voice?

Accepted Answer

Hello Voice is healthcare AI voice infrastructure. It deploys AI voice agents that answer patient calls 24/7 with sub-500ms latency, classify intent in real time, book appointments directly into your scheduling system, collect deposits, handle intake, and execute complex workflows end-to-end. Each agent carries memory of prior patient interactions and queries your practice knowledge base during the call. Hello Voice is not an answering service that takes messages. It handles calls to completion, eliminating rework entirely.

Question 2

Is Hello HIPAA covered?

Accepted Answer

Yes. Hello is built with HIPAA infrastructure from the ground up. Agent Work Receipt, Hello's compliance evidence layer, scans every interaction for regulatory violations, encrypts all data in transit and at rest, and produces audit-ready evidence. We sign Business Associate Agreements (BAAs) with all healthcare clients. The platform includes immutable audit trails, role-based access controls, and strict data isolation between practices. We never train AI models on your patient data.

Question 3

Will AI replace my staff?

Accepted Answer

No. Hello enables your staff, not replaces them. Hello handles routine calls, confirmations, and after-hours coverage so your team can focus on surgical patients, VIP care, and high-value relationships that require a human touch. Coverage equivalent to 2.1 FTEs, operating 24/7/365. Patients who prefer humans can request immediate transfer to staff at any point.

Question 4

What kind of ROI can I expect?

Accepted Answer

Hello typically pays for itself within 30-60 days through captured after-hours revenue, reduced staffing costs, and eliminated rework. Dr. Zamora's practice captured $40K+ in monthly revenue and reduced front desk workload by 50% within 60 days. Most practices see 300-500% ROI in the first year.

Question 5

How long does deployment take?

Accepted Answer

Most Hello deployments go live within 10 days. Our done-for-you implementation covers workflow assessment, EHR/PMS integration, knowledge base creation, compliance configuration, and production launch. Hello handles all technical work. Your staff does not lift a finger.

Question 6

What if the AI cannot answer a question?

Accepted Answer

Hello AI agents are trained to recognize their boundaries. When an agent cannot resolve a request, it offers to transfer to a human, take a detailed message, or schedule a callback. Built-in safety policies and escalation logic prevent loops and ensure every caller reaches resolution. Clinical escalations are routed instantly per your practice protocols.

Question 7

Which EHR/PMS and CRM systems do you integrate with?

Accepted Answer

Hello offers 37 EHR/PMS connectors and 200 integrations across CRMs (Salesforce, HubSpot, Klara), telephony, scheduling, and payments. Hello reads patient context before the call and writes bookings, intake data, and outcomes directly back to your systems. Our team builds custom connectors during implementation where needed. View our integrations or contact us to confirm compatibility.

Question 8

Can you handle multi-location practices and DSOs?

Accepted Answer

Yes. Hello Enterprise is built for multi-location practices and DSOs. You get centralized governance with location-specific AI agents, unified reporting, intelligent call routing, and 99.99% uptime SLA. Each location can have customized protocols while maintaining brand consistency across the organization.

Question 9

How is Hello different from other AI voice products?

Accepted Answer

Most AI voice products offer basic call routing or transcript-only services. Hello is different in three ways: (1) done-for-you implementation where our team builds, trains, and optimizes your AI voice agents based on your actual call patterns and workflows; (2) Agent Work Receipt, our compliance evidence infrastructure with HIPAA scanning, BAAs, encrypted retention, and audit trails built in from day one; and (3) 37 EHR/PMS connectors and 200 integrations so the AI agent reads from and writes directly to the systems your practice runs on. We specialize exclusively in healthcare.

Question 10

I already have an answering service. Why do I need Hello?

Accepted Answer

Traditional answering services create a false sense of coverage. They take messages, but they cannot book appointments, check your calendar for availability, collect deposits, qualify leads, or route clinical escalations intelligently. Every message lands in a queue your staff has to process manually the next morning, compounding the Callback Trap. Hello replaces that limitation with AI voice agents that act during the call: booking consultations into your EHR, collecting payments, qualifying new patient inquiries with structured intake, and routing urgent clinical calls instantly. Your staff walks in to completed interactions, not a stack of messages.

Question 11

Does Hello handle after-hours and weekend calls?

Accepted Answer

Yes. Hello operates 24/7/365 with no breaks, sick days, or holidays. After-hours calls are where most practices lose the most revenue. In Dr. Zamora's practice, Hello captured over 50 after-hours leads in 60 days that would have gone to voicemail or competitors. The AI books appointments, collects deposits, and sends confirmation messages at any hour.

Answer every patient call without hiring more staff

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Your AI workforce across the patient journey.

Calls and texts, day and night

Booking and rescheduling

Intake, benefits, and payments

Reminders, follow-up, and handoffs

50% less front-desk call burden.

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