Hello Voice
The patient-facing execution layer: inbound and outbound AI voice, real-time scheduling and intake, deposit collection, routing, and follow-up. Built for healthcare call patterns, not generic IVR scripts.
About Hello
We Built the AI Voice Infrastructure Healthcare Practices Were Missing.
Hello is a premium AI voice infrastructure for healthcare practices earning $1M to $20M annually. Done-for-you implementation. HIPAA infrastructure. 99.99% uptime. Every call answered. Every deposit captured. Every patient served.
Schedule AI AuditWhy Hello exists
Regulated patient communication is not a generic AI use case. Missed calls and voicemail are revenue events. Horizontal voice tools stop at APIs and disclaimers; they do not deliver production-grade compliance, native EHR/PMS depth, or done-for-you deployment in real practices.
Hello exists so ambulatory practices get deployable healthcare AI voice infrastructure: patient-facing workflows on Hello Voice, with Hello Mercury as the compliance and integration control plane for audit trails, retention, policy enforcement, and governed actions. How Mercury works
Our Mission
No patient call should go unanswered. No consultation revenue should be lost to voicemail. No practice should depend on whether someone is available to pick up the phone.
Every missed call is revenue walking to your competitor. We built Hello to close that gap with enterprise-grade healthcare voice infrastructure that answers every call, books appointments, collects deposits, and never goes offline, with Mercury logging and governing what happens on every interaction.
-38%
No-Show Rate
3.1x
Lead Reactivation
+72%
Answered Calls
99.99%
Uptime SLA
Architecture
Hello Voice + Hello Mercury
Two layers, one deployment. Voice runs the conversation; Mercury runs the controls that make that conversation admissible in a regulated operation.
Hello Mercury
The proprietary compliance, retention, audit, and integration control plane. Policy enforcement, encrypted transcript storage, immutable event logs, consent and disclosure handling, and governed connections into EHR, PMS, CRM, and telephony.
What We Build
End-to-End Healthcare AI Voice Infrastructure
Not a call center. A complete system that handles the patient communication layer your staff cannot scale.
AI Voice Agents That Answer Every Call
Conversational AI trained on your procedures, pricing, and protocols. Books consultations, handles inquiries, routes complex cases to your team. 24/7. Zero hold time. 99.99% uptime.
Native Revenue Capture on Every Call
Deposits, consultation fees, and outstanding balances collected during the call via Stripe and Square. Not after it. Not manually. Revenue captured at the moment of patient intent.
Also Included
HIPAA Infrastructure
BAA, DPA, strong encryption in transit and at rest, with post-quantum-ready key management, tenant isolation, full audit trails. See security.
Done-for-You Implementation
Discovery, custom scripts, EHR/PMS integration, staff training, 7-90 day optimization. Live in 10 days.
AI Website Chat
Intelligent lead capture that qualifies visitors, answers questions, and books appointments from your website.
Bilingual AI (English + Spanish)
Native Spanish fluency on every call, always available. Not a translation layer. How bilingual AI receptionist works.
Outbound Recall Campaigns
Automated patient reactivation and recall. See outbound.
37 EHR/PMS connectors and 200 integrations
EHR, PMS, CRM, telephony, scheduling, and payments. Examples: Dentrix, Nextech, ModMed, PatientNow, DrChrono, athenahealth. Native and bidirectional. Browse the directory.
Why We Focus on Healthcare
Healthcare Communication Is a Different Problem
Healthcare practices with $1M to $20M annual revenue lose thousands daily to missed calls, voicemail, and the callback trap. A single missed cosmetic surgery consultation can cost $15,000 or more. A single unanswered after-hours call is a patient choosing your competitor before your office opens the next morning.
We built Hello exclusively for the demands of medical communication: strict HIPAA compliance, complex scheduling workflows with provider-specific availability, PCI-safe deposit collection during calls, sensitive patient data handling, and the expectation of premium service. Generic AI platforms treat healthcare as a vertical. Hello treats it as the only vertical. Every feature exists because a medical practice needed it.
Built for healthcare first is our GTM strategy, not a random list of niches. We start where call volume, ticket size, and scheduling complexity make voice infrastructure pay off fastest, then expand with the same Mercury-backed stack.
Beachhead
Cosmetic surgery
$15K-$50K procedures. Every call is revenue. Aesthetic & cosmetic surgery.
High volume
Dental & ortho
1,400+ calls/month. Retention and recall depend on the phone. Dental AI receptionist.
Referral depth
Dermatology
Referral intake, Mohs-adjacent scheduling, high expectations on hold times. Dermatology solution.
Premium service
Med spa & aesthetics
Premium positioning requires consistent, personalized call handling. Med spa solution.
Complex sites
Surgical & ASC
Ambulatory and high-acuity surgical workflows need custom routing and compliance evidence. Tell us about your site.
Scale
Multi-location groups
Centralized AI, location-aware routing, unified reporting. Enterprise pricing.
The Problem We Solve
The Callback Trap Is Draining Your Revenue
Your front desk is so busy returning yesterday's missed calls that they miss today's new patients. A $15,000 rhinoplasty consultation gets lost because staff are confirming tomorrow's Botox appointments.
This is the Callback Trap, and it is draining revenue from every practice handling 1,400+ calls per month. While your staff returns yesterday's calls, you are missing today's high-value consultations.
After hours, it gets worse. Most practices answer zero calls between 5 PM and 9 AM. That is 16 hours of silence. 16 hours of revenue walking to competitors.
1,400+
Calls per month at a typical practice
45+
Daily confirmations consuming staff time
$15K+
Revenue lost per missed surgical consult
0
After-hours calls answered by most practices
Our Edge
What Makes Us Impossible to Replicate
01
We wire into your practice management system. Not around it.
When a patient calls, our AI already knows their next appointment, their outstanding balance, and their last procedure. It does not ask "Can you spell your last name?" It says "Hi Sarah, I see your follow-up is Thursday at 2pm. Would you like to confirm?"
Native, bidirectional connectivity across 37 EHR/PMS connectors and 200 integrations, including Nextech, PatientNow, DrChrono, and athenahealth. Not webhooks. Not Zapier. Real system depth that makes switching away from Hello operationally painful.
37 EHR/PMS connectors and 200 integrations, built for healthcare workflows
02
We implement it for you. Every. Single. Time.
Other platforms give you a login page and a knowledge base article titled "Getting Started." We give you a dedicated implementation team, a 10 to 90 day rollout, custom call scripts written from your actual patient conversations, VIP routing rules for high-value procedures, and staff training sessions before you go live.
When something sounds off, we tune it. When call patterns shift, we optimize. This is not software you configure. It is a system we build around your practice.
4 hours of live staff training included in every deployment
03
Healthcare is not a feature we added. It is all we do.
HIPAA compliance is not an enterprise add-on at $1,000 per month. It is the foundation every client gets on day one. BAAs signed before a single call is routed. encryption at rest with post-quantum-ready key management and in transit. Strict tenant isolation between practices. Audit trails on every interaction.
We built bilingual voice agents because your patients speak Spanish. We built VIP routing because a $40,000 rhinoplasty consult should not be handled the same way as a Botox confirmation. Every feature exists because a medical practice needed it.
HIPAA with BAA on every account, not just enterprise